Customer Service

Have a question? We are here to help!

How do I track my order shipment?

We will send you a tracking number for your shipment as soon as it is available. You can use that information to track your order.

I didn't receive an order confirmation. What should I do?

Look at your spam folder. Our email may have gone into your spam or junk folder by mistake.

Sizing and Product Information
Do you have size charts?

Most size charts can be found on each product page. 

What does OSFA mean?

OSFA stands for “one size fits all”. In reality, OSFA means “one size fits most” as all bodies are different.

Are dance shoes unisex?

Most dance shoes are unisex. Generally, men should order 2 sizes larger than the suggested women’s size. Please see specific style for fitting tips.

What does "street-shoe size" mean?

"Street shoe" refers to a shoe that you would buy for everyday wear.

What is the difference between a split-sole and a full-sole shoe?

The full-sole ballet shoe is designed for a younger, less experienced dancer and provides a stable base to move on. The split-sole ballet shoe helps the more experienced dancer exhibit their technique by limiting the outsole to the toe and heel sections of the shoe.